The Wanderer Tanzania Terms & Conditions
1.AGREEMENT TERMS
Your agreement is formed with The Wanderer Tanzania (subsequently referred to as "TWT," "we," or "us"). We emphasize the following terms and conditions, which apply to all brochures, communication, and reservations made with our company. TWT contracts are governed by these terms and conditions, with no individual authorized to deviate from them. Before booking with us, ensure that you have reviewed and comprehended these conditions (addressing any questions with us). By requesting a booking confirmation, you are assumed to have taken the opportunity to do so and have actually reviewed these conditions before our agreement takes effect.
2. RESERVATION GUIDELINES
TWT specializes in crafting bespoke holidays tailored to your unique requirements. A legally binding agreement is established between us under the following circumstances:
- We collect a deposit equal to 20% of the total quoted price, or
- We receive the entire holiday payment if the reservation is made less than 6 weeks before
your departure date.
No agreement will be in place between the parties until the necessary funds have been received. We require full payment for your holiday to be made 6 weeks before the departure date. If full payment is not received by this deadline, we reserve the right to cancel your holiday and apply the cancellation fees mentioned in section 6. Cancellation will occur without any penalty to us, and we will have no further obligations towards you. However, if you have already shared your credit or debit card information with us for payment or other purposes, and you do not explicitly notify us in writing to the contrary before the due date of any outstanding balance, you agree that we may use such credit or debit card details to collect payment of any balance owed by you under this agreement. All bank-related charges must be handled by the client or agent, which includes transaction fees charged by our bank. The amount shown on the invoice must be accurately reflected in our account; if bank charges are deducted, we will need to invoice you accordingly.
3. PAYMENT CONDITIONS
Tour packages are confirmed upon receipt of a 20% deposit of the total package cost. The remaining balance is due in full 6 weeks before arrival. If a tour is booked less than 6 weeks in advance, full payment is required.
4. PRICING OF ITINERARIES
The cost of your itinerary is determined by the known expenses at the date of itinerary issuance. TWT reserves the right to impose a surcharge at any time prior to receiving full payment for your holiday if costs have changed since the itinerary was issued. TWT will absorb amounts up to 2% of the total holiday price and apply a surcharge for any amount exceeding 2%. If the surcharge exceeds 10% of the total holiday price before 60 days of arrival, you have the right to cancel the holiday and receive a full refund of all paid amounts. We reserve the right to modify and correct pricing errors in advertised prices at any time before your holiday is confirmed. We will inform you of any errors we are aware of and the applicable price at the time of booking.
Factors that may lead to a surcharge include, but are not limited to, increases in transportation costs (e.g., fuel, scheduled airfares, and other airline surcharges), taxes or fees payable for services such as landing taxes, embarkation or disembarkation fees at ports or airports, or increases in park fees, reserve fees, or concession fees.
5. CHANGES REQUESTED BY YOU
If you wish to modify your itinerary after a deposit has been made, we will make every effort to accommodate your changes, provided that we receive written notification. Each change is subject to a fee based on the nature of your amendments.
6. CANCELLATIONS, MODIFICATIONS, AND NO SHOWS
To cancel a holiday, written notification must be submitted, and the cancellation becomes effective on the date we receive the written notice. In all cancellation cases, the deposit and any amendment charges will be forfeited. Cancellation charges are expressed as a percentage of the quoted price as follows.
- Up to 42 days before departure: down payment up to 35% of the travel sum
- 42 to 28 days before departure: 35% of the travel sum
- 28 to 21 days before departure: 40% of the travel sum
- 21 to 14 days before departure: 50% of the travel sum
- 14 to 5 days before departure: 75% of the travel sum
- 5 days or less before departure: 90% of the travel sum
- On the day of departure or later: full travel sum.
If your cancellation reason falls within the scope of your insurance policy's coverage, you might be able to recover these charges. However, please note that if we have already issued your domestic airline tickets and you decide to cancel them at any point, we will not be able to provide a refund for those tickets.
7. CANCELLATION BY TWT
We reserve the right to cancel your holiday for any reason at any time before receiving full payment. We cannot accept liability or offer compensation when the performance or timely performance of our contractual obligations is prevented or affected by force majeure, or when you suffer any damage or loss as a result. In these booking conditions, force majeure refers to any event that we or the service provider in question could not reasonably anticipate or avoid, even with due care.
Such events are likely to include war, threat of war, civil strife, riot, civil disorder/unrest, industrial dispute, actual or threat of terrorist activity, natural or nuclear disaster, fire, epidemic or pandemic disease outbreak, technical problems with transport, cancellation or amendment of any scheduled flight, airport or port closure or congestion, adverse weather conditions, and any other similar events beyond our control. In cases of force majeure, we will not refund any money to you, but if we can recover any funds from our suppliers, we will refund those amounts to you.
8. CHANGES BY TWT
Though it's improbable, TWT reserves the right to make alterations to your vacation at any moment. Most changes are minor, and we will notify you in writing as soon as possible. If a significant change is required, such as modifying your departure or return flights by over 12 hours or a considerable alteration to your accommodation quality, assuming it does not stem from force majeure or a scheduled airline timetable adjustment, you can choose to accept the new arrangements, book another holiday with us, or cancel your vacation and receive a full refund for all payments made.
Compensation will not be provided, and no liability beyond offering the above choices can be accepted when we must change or cancel due to unforeseen or extraordinary circumstances beyond our control, which we could not have prevented even with all due care. No compensation will be offered, and the mentioned options will not be available if TWT cancels due to your noncompliance with any booking condition requirements that entitle us to cancel or if the change is minor.
A minor change is one that, considering the information you provide during booking or what we can reasonably be expected to know as a tour operator, would not significantly impact your confirmed holiday. No compensation is provided for children under three years old. Please note TWT cannot accept liability for any damage, loss, expense, or other amounts of any nature, which:
- Based on the information you provide concerning your booking before our acceptance, we could not have anticipated you would experience or incur if we breached our agreement with you, or
- Did not result from any contract breach or fault by TWT, our employees, or our suppliers for whom we are responsible. Furthermore, we cannot accept liability for any amounts relating to business losses.
9. FORCE MAJEURE
"Force Majeure" means, in relation to TWT, any circumstances beyond the control of TWT Including, without limitation, acts of God, war or the threat of war, civil war, insurrection, riots, civil unrest or disturbances, sabotage, labour disputes, actual or threatened terrorist activity, explosions, fire, floods, storms, severe or adverse weather conditions, natural or nuclear disasters, accidents, outbreaks of epidemic or pandemic disease, illness, quarantine measures, government intervention or restrictions, requisition, technical or mechanical problems affecting transportation, cancellation, delay or alteration of scheduled flights or other transport services, closure, disruption, congestion or overloading of airports, ports or other transport facilities, and any other similar event or circumstance beyond our reasonable control.
If TWT is affected by force majeure, it shall promptly notify you of the nature and extent thereof. TWT shall not be deemed to be in breach of these terms and conditions or otherwise be liable to you, by reason of delay in performance or non-performance of any obligations, to the extent that any such delay or non-performance is due to force majeure.
If TWT is affected by force majeure, it may, at its sole and absolute discretion, vary or cancel any reservations or arrangements in relation to the visits. TWT shall use reasonable endeavors to reimburse you where possible if any refund is due as a result of non-performance. However, TWT shall be entitled to deduct from any refund recoverable the reasonable actual and potential costs to TWT resulting from the force majeure.
10. HEALTH ISSUES AND DISABILITIES
If you or any member of your party have medical concerns or disabilities that might affect your holiday, please inform us before confirming your booking so we can evaluate the suitability of the selected arrangements. In any case, you must provide us with detailed information in writing during the booking process. If we reasonably determine that we cannot properly accommodate the specific needs of the individual concerned, we reserve the right to decline the booking or cancel once we become aware of these details if full details were not provided at the time of booking.
11. DOCUMENTS
Please examine your confirmation invoice, tickets, and all other documentation we send you as soon as you receive them. If any information appears incorrect, contact us immediately, as changes might not be possible later. We regret that we cannot accept liability if we are not informed of any inaccuracies in the documentation within 7 days of issuing it. You will be responsible for any costs and expenses related to rectifying inaccuracies, except in cases where we made the mistake.
12. INSURANCE TWT
requires that clients purchase travel insurance. Clients must ensure they have adequate insurance, including death, medical, and evacuation coverage, to protect against any loss or damages.
13. VZR GARANT
In order to meet its statutory obligation to provide a guarantee, TWT makes use of the guarantee scheme provided by VZR Garant (www.vzr-garant.nl/en). You can check that this is the case by visiting VZR Garant’s website and verifying that the organisation is listed as a participant. VZR Garant’s guarantee applies within the limits of its Guarantee Scheme (which can be found on VZR Garant’s website). The Guarantee Scheme specifies the exact (travel) offering to which VZR Garant’s guarantee applies and what the guarantee entails. If services are not provided due to the financial insolvency of TWT, you can contact VZR Garant, which has its offices at Torenallee 20, 5617 BC Eindhoven, Netherlands, by sending an email to info@vzr-garant.nl or calling +31 (0)85 13 07 630.
14. TRANSPORT PROVIDERS
Travel by air and sea is subject to the terms and conditions of the carriers with whom you are traveling and to international conventions. TWT bears no responsibility for cancellations, strikes, schedule changes, diversions, technical issues unrelated to TWT, lost or misplaced luggage, rescheduling expenses, missed accommodations, or delays resulting from any carrier's operational decision. TWT assumes no liability for death, injury, or illness arising from air or sea travel.
15. PERFORMANCE OF THE TRAVEL ARRANGEMENTS
TWT is responsible for arranging and providing the travel services that are expressly included in the confirmed itinerary or booking agreement. We will take reasonable steps to ensure that these services are delivered with appropriate care and in accordance with standards that can reasonably be expected at the destination.
TWT is not responsible for products, services, facilities or arrangements that fall outside the confirmed booking. This includes, for example, additional services purchased directly from a hotel, lodge, activity provider or other third party, unless TWT has expressly agreed in writing to include and arrange those services as part of the travel package.
15.2 OPTIONAL ACTIVITIES AND SERVICES PROVIDED BY THIRD PARTIES
During your trip, you may have the opportunity to participate in optional excursions, activities or services that are not included in your agreement with TWT. Such services are operated independently by third-party providers and are not owned, managed or controlled by TWT.
Any information, suggestion or recommendation provided by TWT regarding an optional activity or third-party service does not make that service part of your package with TWT. The same applies where TWT assists you with making a reservation or communicates with the provider on your behalf.
Where TWT facilitates the booking of a third-party activity or service that is not included in your travel package, TWT acts solely as an intermediary between you and the relevant provider. The agreement for that activity or service is entered into directly between you and that provider and may be subject to the provider's own terms and conditions.
TWT cannot be held responsible for the performance, conduct, acts or omissions of independent providers, their employees, representatives, subcontractors or other persons involved in delivering those services.
Where TWT is nevertheless found legally liable in connection with an optional third-party activity or service arranged solely in an intermediary capacity, such liability shall, to the extent permitted by applicable law, not exceed the amount paid for the specific activity or service concerned.
Nothing in these terms is intended to exclude or restrict liability for death or personal injury where such liability cannot legally be excluded or where it results directly from negligence for which TWT is legally responsible.
15.3 LOCAL CONDITIONS AND LIMITATION OF LIABILITY
Travellers should be aware that infrastructure, facilities and service standards at the destination may differ considerably from those commonly experienced in their country of residence. Temporary interruptions to electricity, internet, water supply or other utilities may occur, particularly in remote areas and developing regions. Such circumstances do not automatically constitute a failure by TWT to properly perform the agreed travel services.
To the extent permitted by applicable law, TWT's liability for damages arising in connection with the travel agreement is limited to a maximum of three times the total price paid for the travel package.
TWT will not be responsible for loss, damage, delay, disruption or failure to perform where the relevant circumstances:
- are caused by the traveller or another member of the travelling party
- result from unavoidable and extraordinary circumstances beyond TWT's reasonable control
- are caused by an independent third party that has not been engaged by TWT to provide the contracted travel services; or
- could not reasonably have been foreseen, prevented or avoided despite the exercise of reasonable care.
15.4 CIRCUMSTANCES OUTSIDE TWT's RESPONSIBILITY
TWT shall not be considered in breach of its obligations where a travel service cannot be provided as agreed due to circumstances attributable to the traveller, events outside TWT's reasonable control, or the actions or failures of an unrelated third party that was not appointed by TWT to perform the relevant travel service.
TWT will likewise not be liable where a deficiency or disruption could not reasonably have been anticipated or avoided, even when reasonable measures had been taken to prevent or reduce its consequences.
These limitations apply only to the extent permitted under the laws and regulations applicable to the travel agreement.
16. YOUR OBLIGATIONS
You must ensure that your travel documents, passports, visas, and vaccination certificates are in order and that you have consulted your GP regarding necessary inoculations. We particularly refer to our pre-departure information sheet. While TWT offers general advice, we cannot be held responsible if you fail to comply with current requirements before your departure. TWT does not accept liability for any general advice provided before the holiday commences. You are responsible for timely check-in for all flights and for participating in all pre-booked components of your holiday. No credit or refund will be granted if you fail to take part in any component of your holiday or lose travel documents. TWT highlights that inherent risks are involved in all our African holidays, which you must accept at your own risk. We are happy to discuss any risks with you over the phone or in writing.
17. BAGGAGE
At all times, clients are responsible for their baggage and personal effects, and TWT does not accept any liability for any loss or damage to personal items, regardless of how it occurs. Clients are allowed one bag not exceeding 15 kg (backpack or soft bag – no hard-top suitcase) and a daypack. TWT reserves the right to refuse excess baggage. Please note that other baggage regulations may apply on our trekking tours and certain "bush" flights.
18. RISK, HEALTH AND PERSONAL SAFETY
By booking and participating in a trip with TWT, you acknowledge that travel in Tanzania, including safaris, wildlife areas, remote regions and participation in physical or outdoor activities, involves certain inherent and unavoidable risks. These risks may relate to wildlife, the natural environment, health conditions, transportation, infrastructure, weather and personal safety. By choosing to participate, you voluntarily accept the risks that can reasonably be associated with this type of travel.
Conditions and standards relating to accommodation, hygiene, medical facilities, emergency services, public infrastructure, transportation and roads may differ significantly from those in your country or region of residence.
Risks may include, but are not limited to, encounters with wild animals, fires, extreme or rapidly changing weather conditions, difficult or uneven terrain, road conditions, vehicle incidents, infectious or endemic diseases such as malaria, altitude-related illness, theft, physical injury, limited access to medical treatment and delays or difficulties with rescue, evacuation or emergency assistance.
TWT will take reasonable measures to provide travellers with relevant information and instructions concerning matters such as local conditions, safety considerations, physical requirements, health and entry formalities, weather conditions, local customs and applicable laws or regulations where such information is reasonably available and relevant to the trip.
You are responsible for taking reasonable precautions for your own health and safety throughout the journey. This includes following instructions provided by TWT, guides, accommodation providers, activity operators and other authorised persons, as well as correctly using any safety equipment provided, including seat belts, helmets, harnesses or similar equipment.
TWT, including its owner, directors, management and employees, shall not be liable for injury, illness, death, loss or damage arising from risks inherent to safari travel or other activities, or resulting from circumstances outside TWT's reasonable control, except where such liability cannot lawfully be excluded or limited.
TWT shall not be responsible for injury, loss or damage resulting from a traveller's failure to comply with reasonable safety instructions, warnings or procedures communicated by TWT or by a third-party supplier responsible for providing a particular service or activity.
It is your responsibility before departure to obtain appropriate professional medical advice regarding your personal health, physical fitness, vaccinations, medication, preventative measures and any other medical considerations relevant to the journey. You are responsible for determining, in consultation with an appropriate medical professional where necessary, whether you are physically and medically fit to participate in the booked itinerary and any associated activities.
Travellers who choose to participate in strenuous, adventurous or physically demanding activities do so with an understanding of the additional risks involved and are responsible for informing TWT and the relevant activity provider of any circumstances that may reasonably affect their ability to participate safely.
TWT is not responsible for illness, injury, death, loss or damage occurring at accommodation, properties, attractions or activity locations unless such loss or damage results from an act or omission for which TWT is legally responsible.
Nothing in these terms is intended to exclude or restrict any liability that cannot legally be excluded or limited under applicable law.
19. AUTHORITY ON TOUR
The decisions of TWT's guide/driver on tour shall be final and binding at all times. Clients must comply with the laws, customs, and foreign exchange regulations of all countries visited.
20. PROBLEMS
If you encounter any issue during your holiday, you must inform the relevant service provider, such as the camp or hotel manager, activity provider or safari guide, as soon as possible so they have the opportunity to resolve the matter locally. If the issue cannot be resolved, you should contact the TWT office without unnecessary delay so that we can investigate and, where reasonably possible, rectify the problem. TWT will also provide reasonable assistance where necessary, which may include information about medical services, local authorities or consular assistance, as well as practical support such as helping to arrange alternative travel arrangements. If the matter remains unresolved after your trip, you must provide TWT with full written details of your complaint within 28 days of returning to your country of residence, together with any relevant supporting documentation. Failure to report the issue during the trip, where reasonably possible, or to provide the required information within this timeframe may affect our ability to investigate or resolve the matter and may limit any liability TWT might otherwise have.
21. WAIVER OF CLAIM AGAINST INTRODUCER
If you have been referred to us by another party (for example, a travel agent), you agree to hold them blameless and waive any and all claims against such party. Any issues you may have must be directed to us and dealt with under the terms of our contract with TWT.
22. MARKETING
TWT reserves the right to use any photographs and videos taken during tours for marketing or other advertising material. The client hereby gives consent for TWT to use such photographs and authorizes TWT to retain copyright for these photographs and such material.
23. PRICE CHANGES
All our prices are based on current national park fees and taxes. If the authorities decide to increase fees and taxes, even if they are not currently scheduled, we would subsequently pass on these increases to you.
24. ACCESS
We cannot be held responsible for road and airstrip conditions, which may make travel impossible at times. Any changes to the initial itinerary are subject to the conditions and rates outlined above, despite any access matters or weather conditions.
25. DISPUTES
If you have any cause for complaints while traveling, you must immediately bring it to the attention of TWT's management via email at info@wanderertanzania.com or by phone at +31639670326.
26. CONSENT
The payment of the deposit or any other partial payment for a reservation constitutes consent to all provisions of the Terms and Conditions. The terms under which you agree to make the reservation cannot be changed or amended unless this is done in writing and signed by an authorized staff member of TWT.
27. APPLICABLE LAW
The booking terms and conditions, along with all correspondence, form part of your contract with TWT. This contract and any matters arising from it are governed by and interpreted in accordance with Dutch law, and the Dutch courts have exclusive jurisdiction over any proceedings between us relating to or arising from our contract.
28. WEBSITE PROMOTIONS
Bookings must be made by emailing info@wanderertanzania.com. Promotions cannot be combined with any other offers, promotions, or discounts and are subject to availability.