The Wanderer Tanzania Terms & Conditions

‍1.AGREEMENT TERMS‍

Your agreement is formed with The Wanderer Tanzania (subsequently referred to as "TWT," "we," or "us"). We emphasize the following terms and conditions, which apply to all brochures, communication, and reservations made with our company. TWT contracts are governed by these terms and conditions, with no individual authorized to deviate from them. Before booking with us, ensure that you have reviewed and comprehended these conditions (addressing any questions with us). By requesting a booking confirmation, you are assumed to have taken the opportunity to do so and have actually reviewed these conditions before our agreement takes effect.

2. RESERVATION GUIDELINES‍

TWT specializes in crafting bespoke holidays tailored to your unique requirements. A legally binding agreement is established between us under the following circumstances:

- We collect a deposit equal to 20% of the total quoted price, or
- We receive the entire holiday payment if the reservation is made less than 6 weeks before

your departure date.
No agreement will be in place between the parties until the necessary funds have been received. We require full payment for your holiday to be made 6 weeks before the departure date. If full payment is not received by this deadline, we reserve the right to cancel your holiday and apply the cancellation fees mentioned in section 6. Cancellation will occur without any penalty to us, and we will have no further obligations towards you. However, if you have already shared your credit or debit card information with us for payment or other purposes, and you do not explicitly notify us in writing to the contrary before the due date of any outstanding balance, you agree that we may use such credit or debit card details to collect payment of any balance owed by you under this agreement. All bank-related charges must be handled by the client or agent, which includes transaction fees charged by our bank. The amount shown on the invoice must be accurately reflected in our account; if bank charges are deducted, we will need to invoice you accordingly.

3. PAYMENT CONDITIONS

Tour packages are confirmed upon receipt of a 20% deposit of the total package cost. The remaining balance is due in full 6 weeks before arrival. If a tour is booked less than 6 weeks in advance, full payment is required.

4. PRICING OF ITINERARIES

The cost of your itinerary is determined by the known expenses at the date of itinerary issuance. TWT reserves the right to impose a surcharge at any time prior to receiving full payment for your holiday if costs have changed since the itinerary was issued. TWT will absorb amounts up to 2% of the total holiday price and apply a surcharge for any amount exceeding 2%. If the surcharge exceeds 10% of the total holiday price before 60 days of arrival, you have the right to cancel the holiday and receive a full refund of all paid amounts. We reserve the right to modify and correct pricing errors in advertised prices at any time before your holiday is confirmed. We will inform you of any errors we are aware of and the applicable price at the time of booking.

Factors that may lead to a surcharge include, but are not limited to, increases in transportation costs (e.g., fuel, scheduled airfares, and other airline surcharges), taxes or fees payable for services such as landing taxes, embarkation or disembarkation fees at ports or airports, or increases in park fees, reserve fees, or concession fees.

5. CHANGES REQUESTED BY YOU

If you wish to modify your itinerary after a deposit has been made, we will make every effort to accommodate your changes, provided that we receive written notification. Each change is subject to a fee based on the nature of your amendments.

6. CANCELLATIONS, MODIFICATIONS, AND NO SHOWS

To cancel a holiday, written notification must be submitted, and the cancellation becomes effective on the date we receive the written notice. In all cancellation cases, the deposit and any amendment charges will be forfeited. Cancellation charges are expressed as a percentage of the quoted price as follows.

- Up to 42 days before departure: down payment up to 35% of the travel sum
- 42 to 28 days before departure: 35% of the travel sum
- 28 to 21 days before departure: 40% of the travel sum
- 21 to 14 days before departure: 50% of the travel sum
- 14 to 5 days before departure: 75% of the travel sum
- 5 days or less before departure: 90% of the travel sum
- On the day of departure or later: full travel sum.

‍
If your cancellation reason falls within the scope of your insurance policy's coverage, you might be able to recover these charges. However, please note that if we have already issued your domestic airline tickets and you decide to cancel them at any point, we will not be able to provide a refund for those tickets.

7. CANCELLATION BY TWT

We reserve the right to cancel your holiday for any reason at any time before receiving full payment. We cannot accept liability or offer compensation when the performance or timely performance of our contractual obligations is prevented or affected by force majeure, or when you suffer any damage or loss as a result. In these booking conditions, force majeure refers to any event that we or the service provider in question could not reasonably anticipate or avoid, even with due care.

Such events are likely to include war, threat of war, civil strife, riot, civil disorder/unrest, industrial dispute, actual or threat of terrorist activity, natural or nuclear disaster, fire, epidemic or pandemic disease outbreak, technical problems with transport, cancellation or amendment of any scheduled flight, airport or port closure or congestion, adverse weather conditions, and any other similar events beyond our control. In cases of force majeure, we will not refund any money to you, but if we can recover any funds from our suppliers, we will refund those amounts to you.

8. CHANGES BY TWT

Though it's improbable, TWT reserves the right to make alterations to your vacation at any moment. Most changes are minor, and we will notify you in writing as soon as possible. If a significant change is required, such as modifying your departure or return flights by over 12 hours or a considerable alteration to your accommodation quality, assuming it does not stem from force majeure or a scheduled airline timetable adjustment, you can choose to accept the new arrangements, book another holiday with us, or cancel your vacation and receive a full refund for all payments made.

Compensation will not be provided, and no liability beyond offering the above choices can be accepted when we must change or cancel due to unforeseen or extraordinary circumstances beyond our control, which we could not have prevented even with all due care. No compensation will be offered, and the mentioned options will not be available if TWT cancels due to your noncompliance with any booking condition requirements that entitle us to cancel or if the change is minor.

A minor change is one that, considering the information you provide during booking or what we can reasonably be expected to know as a tour operator, would not significantly impact your confirmed holiday. No compensation is provided for children under three years old. Please note TWT cannot accept liability for any damage, loss, expense, or other amounts of any nature, which:

- Based on the information you provide concerning your booking before our acceptance, we could not have anticipated you would experience or incur if we breached our agreement with you, or
- Did not result from any contract breach or fault by TWT, our employees, or our suppliers for whom we are responsible. Furthermore, we cannot accept liability for any amounts relating to business losses.

9. FORCE MAJEURE

"Force Majeure" means, in relation to TWT, any circumstances beyond the control of TWT (including, without limitation, acts of God, explosions, floods, tempests, fires, accidents, war or threat of war, sabotage, insurrection, civil disturbance or requisition, sickness, quarantine, government intervention, weather conditions, or other outward occurrences).

If TWT is affected by force majeure, it shall promptly notify you of the nature and extent thereof. TWT shall not be deemed to be in breach of these terms and conditions or otherwise be liable to you, by reason of delay in performance or non-performance of any obligations, to the extent that any such delay or non-performance is due to force majeure.

If TWT is affected by force majeure, it may, at its sole and absolute discretion, vary or cancel any reservations or arrangements in relation to the visits. TWT shall use reasonable endeavors to reimburse you where possible if any refund is due as a result of non-performance. However, TWT shall be entitled to deduct from any refund recoverable the reasonable actual and potential costs to TWT resulting from the force majeure.

10. HEALTH ISSUES AND DISABILITIES

If you or any member of your party have medical concerns or disabilities that might affect your holiday, please inform us before confirming your booking so we can evaluate the suitability of the selected arrangements. In any case, you must provide us with detailed information in writing during the booking process. If we reasonably determine that we cannot properly accommodate the specific needs of the individual concerned, we reserve the right to decline the booking or cancel once we become aware of these details if full details were not provided at the time of booking.

11. DOCUMENTS

Please examine your confirmation invoice, tickets, and all other documentation we send you as soon as you receive them. If any information appears incorrect, contact us immediately, as changes might not be possible later. We regret that we cannot accept liability if we are not informed of any inaccuracies in the documentation within 7 days of issuing it. You will be responsible for any costs and expenses related to rectifying inaccuracies, except in cases where we made the mistake.

12. INSURANCE TWT

requires that clients purchase travel insurance. Clients must ensure they have adequate insurance, including death, medical, and evacuation coverage, to protect against any loss or damages.

13. VZR GARANT

In order to meet its statutory obligation to provide a guarantee, TWT makes use of the guarantee scheme provided by VZR Garant (www.vzr-garant.nl/en). You can check that this is the case by visiting VZR Garant’s website and verifying that the organisation is listed as a participant. VZR Garant’s guarantee applies within the limits of its Guarantee Scheme (which can be found on VZR Garant’s website). The Guarantee Scheme specifies the exact (travel) offering to which VZR Garant’s guarantee applies and what the guarantee entails. If services are not provided due to the financial insolvency of TWT, you can contact VZR Garant, which has its offices at Torenallee 20, 5617 BC Eindhoven, Netherlands, by sending an email to info@vzr-garant.nl or calling +31 (0)85 13 07 630.

14. TRANSPORT PROVIDERS

Travel by air and sea is subject to the terms and conditions of the carriers with whom you are traveling and to international conventions. TWT bears no responsibility for cancellations, strikes, schedule changes, diversions, technical issues unrelated to TWT, lost or misplaced luggage, rescheduling expenses, missed accommodations, or delays resulting from any carrier's operational decision. TWT assumes no liability for death, injury, or illness arising from air or sea travel.

15. YOUR OBLIGATIONS

You must ensure that your travel documents, passports, visas, and vaccination certificates are in order and that you have consulted your GP regarding necessary inoculations. We particularly refer to our pre-departure information sheet. While TWT offers general advice, we cannot be held responsible if you fail to comply with current requirements before your departure. TWT does not accept liability for any general advice provided before the holiday commences. You are responsible for timely check-in for all flights and for participating in all pre-booked components of your holiday. No credit or refund will be granted if you fail to take part in any component of your holiday or lose travel documents. TWT highlights that inherent risks are involved in all our African holidays, which you must accept at your own risk. We are happy to discuss any risks with you over the phone or in writing.

16. BAGGAGE

At all times, clients are responsible for their baggage and personal effects, and TWT does not accept any liability for any loss or damage to personal items, regardless of how it occurs. Clients are allowed one bag not exceeding 15 kg (backpack or soft bag – no hard-top suitcase) and a daypack. TWT reserves the right to refuse excess baggage. Please note that other baggage regulations may apply on our trekking tours and certain "bush" flights.

17. RISK TWT

TWT and its owner, director, management staff, and employees shall not be held responsible for any injury or death to persons on tour, nor for loss or damage to personal property, regardless of the cause. TWT draws your attention to the fact that there are certain inherent risks present when on Safari or engaging in any strenuous physical activity. It is your sole responsibility to obtain appropriate medical advice regarding medication, immunization, and whether or not you are fit enough to undertake the trip before departure. TWT shall not be liable for illness, injury, or death sustained while visiting properties owned and managed by the company.

18. AUTHORITY ON TOUR

The decisions of TWT's guide/driver on tour shall be final and binding at all times. Clients must comply with the laws, customs, and foreign exchange regulations of all countries visited.

19. PROBLEMS

If you encounter an issue during your holiday, please inform the relevant organizer (camp/hotel manager/Safari guide) immediately, and they will endeavor to resolve it. If your problem cannot be resolved, you need to contact the TWT office so that we have the opportunity to investigate and rectify the issue.

20. WAIVER OF CLAIM AGAINST INTRODUCER

If you have been referred to us by another party (for example, a travel agent), you agree to hold them blameless and waive any and all claims against such party. Any issues you may have must be directed to us and dealt with under the terms of our contract with TWT.

21. MARKETING

TWT reserves the right to use any photographs and videos taken during tours for marketing or other advertising material. The client hereby gives consent for TWT to use such photographs and authorizes TWT to retain copyright for these photographs and such material.

22. PRICE CHANGES

All our prices are based on current national park fees and taxes. If the authorities decide to increase fees and taxes, even if they are not currently scheduled, we would subsequently pass on these increases to you.

23. ACCESS

We cannot be held responsible for road and airstrip conditions, which may make travel impossible at times. Any changes to the initial itinerary are subject to the conditions and rates outlined above, despite any access matters or weather conditions.

24. DISPUTES

If you have any cause for complaints while traveling, you must immediately bring it to the attention of TWT's management via email at info@wanderertanzania.com or by phone at +31639670326.

25. CONSENT

The payment of the deposit or any other partial payment for a reservation constitutes consent to all provisions of the Terms and Conditions. The terms under which you agree to make the reservation cannot be changed or amended unless this is done in writing and signed by an authorized staff member of TWT.

26. APPLICABLE LAW

The booking terms and conditions, along with all correspondence, form part of your contract with TWT. This contract and any matters arising from it are governed by and interpreted in accordance with Dutch law, and the Dutch courts have exclusive jurisdiction over any proceedings between us relating to or arising from our contract.

27. WEBSITE PROMOTIONS

Bookings must be made by emailing info@wanderertanzania.com. Promotions cannot be combined with any other offers, promotions, or discounts and are subject to availability.

‍